We accept Master Card, Visa, Discover, American Express and PayPal. All purchases are payable is US currency. We do not accept personal checks.
US Continental Shipping Policy:
- Dollhouse Kits and Finished Dollhouses, not custom dollhouses, are usually shipped within 1-3 business days, excluding weekends and Holidays. Please allow 7-10 days for delivery.
- Prebuilt houses may take up to 4 weeks, since these houses are built by order.
- Some Bespaq pieces may take up to 3 weeks to deliver.
- Other accessories may take 1-10 days for delivery.
- If there are any delays, we will keep you informed as to the delivery date.
- Manhattan Dollhouse offers Free Shipping for Dollhouse Kits over $150.
- Kits under that amount will be charged respectively as shown in our site. We do not charge any additional fees for handling.
- We usually use UPS when shipping dollhouses and USPS or FedEx when shipping accessories.
- If you need a Rush Order, please call us and we can arrange it.
International Shipments:
- Manhattan Dollhouse ships worldwide.
- Free Shipping does not apply to international shipping unless there is a special promotion.
- Shipping charges depend on product weight and shipping location.
- Payments are processed prior to shipment. Duties, custom fees and any additional costs are the customer's responsibility.
- Manhattan Dollhouse can ship to your home or we can ship to the nearest airport.
- The shipping costs can be high for built and kit dollhouses due to their weight, and in some cases the cost is higher than the cost of the house due to their weight and box size.
Back-orders:
If we are temporarily out of stock, we will send you a note indicating the item is on back-order and the approximate shipment date.
Return Policy:
If you are not satisfied because of damages or not working correctly, please contact us immediately. All items must be returned in the same condition in which they were shipped. Credit will be processed after the item has been inspected for any damages. If there is the rare occasion that a dollhouse is damaged, please call or email us immediately. We will arrange to pick it up or send new parts. We may ask for a picture or a description of the damage or missing part.
If the customer decides that they ordered the wrong item, there will be a 20% stocking fee and the customer will be responsible to pay both shipping charges. A credit will be refunded less the shipping charges. Or, the credit can be used against another purchase.
Books are not returnable.
Pricing:
Online prices only reflect online orders. Store orders may differ.
Prices may change depending on manufacturer price changes. If an order has already been placed, the customer will be notified prior to processing the order.
All online pricing are subject to change without prior notifications.
